Customer information

Shipment of Orders

Please allow 1-2 business days for your order to ship. Delivery time will vary based on your chosen shipping method. Once your order is placed, you will receive a confirmation email. We are not responsible for any delays of shipping time once package has been taken to the post office. Shipping estimates are provided by the carrier and are not guaranteed. Delays caused by USPS or other shipping carriers are outside of our control. Once your order ships, you will receive a shipping confirmation email with tracking information. If you did not receive a confirmation email, please email us directly at vibesboutiqueofficial@gmail.com 

Lost or Stolen Packages

Vibes Boutique is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer. You are responsible for your order if you enter an incorrect shipping address. Upon receiving confirmation email, if your address was entered incorrectly, please contact us immediately to check if we can update your order before shipment.

If a package is returned to Vibes Boutique  due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. 

Vibes Boutique is not responsible for items damaged, lost or stolen in transit or after being confirmed delivered.

If you want to modify or cancel your order, please contact us immediately at vibesboutiqueofficial@gmail.com. Please allow us to get back to you within 24-48 hours of your email being sent out. Please note that if your order has been finalized and shipped, we are unable to make any modifications and/or cancellations.

Final Sale Items

The following items are final sale and cannot be exchanged or returned:

  • Sale items or Clearance items 
  • Accessories 
  • Shoes

We reserve the right to refuse any exchange that does not meet these requirements.


We offer exchanges for something of equal value or store credit only under the following conditions:

  • You must contact us within 15 days of receiving your order to request an exchange.
  • Items must be:
    • Unworn and unused
    • In original condition with all tags attached
    • Free of any odors, stains, perfume, smoke, deodorant marks, pet hair, or other unusual smells
  • Once your exchange is approved, you will receive store credit for the item amount.


To begin the exchange, please mail the dress to:

Vibes Boutique
208 W 4th St
Santa Ana, CA 92701

Please include a note with your full name and order number inside the package so we can process your exchange as quickly as possible.

Once we receive and inspect the dress, we’ll issue you store credit to the email address used to place the order. You can then use that store credit to purchase any other item.

🇲🇽 MEXICO JERSEY POLICY 🇲🇽

ALL MEXICO JERSEYS ARE FINAL SALE

❌ No refunds
❌ No exchanges for different merchandise

  • ITEMS CANNOT BE SWITCHED OUT IN STORE 
  • IF DOING PICK UP OPTION CANNOT BE SWITCHED IN STORE
  • ONLINE ORDERS HAVE TO BE EXCHANGED ONLINE ONLY

Thank you for understanding and supporting Vibes Boutique! ✨

To start an exchange, please contact us with your order number and reason for the exchange.

DAMAGES:

In the unfortunate circumstance that you receive a damaged item. You must send an inquiry within 3 days of receipt of the item so that we can resolve the issue immediately.

You have 3 days from the initial inquiry to provide all supporting evidence for a refund to be honored. 

Other

If you have any further questions, concerns, special requests, or are interested in collaborating, please don't hesitate to reach out to us at vibesboutiqueofficial@gmail.com. We look forward to hearing from you!