Customer information
Shipment of Orders
Please allow 1-2 business days for your order to ship. Delivery time will vary based on your chosen shipping method. Once your order is placed, you will receive a confirmation email. If you did not receive a confirmation email, please email us directly at vibesboutiqueofficial@gmail.com
Lost or Stolen Packages
Vibes Boutique is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer. You are responsible for your order if you enter an incorrect shipping address. Upon receiving confirmation email, if your address was entered incorrectly, please contact us immediately to check if we can update your order before shipment.
If a package is returned to Vibes Boutique due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost.
Vibes Boutique is not responsible for items damaged, lost or stolen in transit or after being confirmed delivered.
If you want to modify or cancel your order, please contact us immediately at vibesboutiqueofficial@gmail.com. Please allow us to get back to you within 24-48 hours of your email being sent out. Please note that if your order has been finalized and shipped, we are unable to make any modifications and/or cancellations.
Returns and Exchanges
Thank you so much for shopping with us! We take much pride in carefully packaging your order and that our shipping department makes sure there are no issues with your items. Please choose carefully as there is no exchanges or refunds.
ALL online sales are FINAL SALE no exceptions.
DAMAGES:
In the unfortunate circumstance that you receive a damaged item. You must send an inquiry within 3 days of receipt of the item so that we can resolve the issue immediately.
You have 3 days from the initial inquiry to provide all supporting evidence for a refund to be honored.
Other
If you have any further questions, concerns, special requests, or are interested in collaborating, please don't hesitate to reach out to us at vibesboutiqueofficial@gmail.com. We look forward to hearing from you!